CUSTOMER SERVICE
Customer Service 0800 / 0810, optimizes communication between those who offer a service and those who demand it, with flexibility, quick assistance and a specialized technical service, we have become a benchmark in terms of provision for companies, businesses and startups.
Customer service and complaint management
Fast and efficient management of the most sensitive issues minimizing unnecessary setbacks and losses.
Databases
Creation and update of databases, we obtain and analyze customer information to accompany decision-making and open new markets.
Help Desk
Quick and effective solution of queries, we solve technical issues online and provide information for the entire business chain through FAQs.
SALES
Telephone sales play a fundamental role for any company that wishes to promote its goods and services, our telemarketers are highly trained to offer a cost-effective service for all types of companies, we offer intelligent processes and constant monitoring for each project.
Telemarketing
We have a highly specialized team in telemarketing. We also record and audit all communications to regulate service and improve sales ratios.
E-commerce
We manage virtual stores for online sales, we develop the design of the e-shop, build the offer. We are in charge of the sales and logistics necessary for shipping anywhere in the country.
TELEPHONE SURVEYS
Surveys allow us to know the opinion of the customers on different aspects of their business, using this tool we can discover the needs of the public and create products to meet these needs. We evaluate the areas to be improved where the organization should focus and generate business opportunities. We specialize in rating measurement, opinion and satisfaction surveys and mystery shopper.
Mistery Shopper
We use the technique to know how they are serving customers at the call center and commercial offices. We provide comprehensive training services and analyze what your business and the market need by objectively measuring the problem.
Surveys
Surveys allow us to know the opinion of the customers on different aspects of their business. Customers feel appreciated when they are listened to and when the organization shows interest in knowing their tastes and needs.
Quality
The quality of a call measures the efficiency and effectiveness of conversations, it is based on 2 variables: the perceived quality (according to customer profile) and the intrinsic quality, based on the organization and its protagonist: the telephone agent.
